Customer Service

Delivery

About Us

SHIPPING


All orders are shipped within 3 business days of receipt---the time needed to produce the order. More time is needed for large orders and custom garments.


You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you’ve chosen.

 

Shipment methods: 


1. Registered Air Parcel Post:

Free worldwide shipping via registered air parcel post on packages weighing less than 2kg. (4.4 lbs.) For larger orders, multi packages are sent.

 

Air parcel post usually takes between 10 to 15 working days to Europe, North-America and Australia. Several more days are needed for packages destined for other regions.

 

Track:

Go to the destination country postal service website.

For example, United States order tracking website is https://www.usps.com/.

 

2. Express Service: (DHL,EMS)

US$20 per package, flat rate express service regardless of size and weight.

Packages are usually delivered worldwide in 4-5 business days.

  


Track:

In case of DHL, go to http://www.dhl.com/en/express/tracking/shippers_reference.html, entering shipper's Reference Number (the shipment number on the shipping advice), then complete the “Date range for shipment-From” boxes accordingly by using the dispatch date on the shipping advice. Then a new tracking number (appears as Waybill Number) is assigned to your order automatically. Use this new number to track your order status.

 

In case of EMS, go to the destination country postal service website.

For example, United States order tracking website is https://www.usps.com/.

 

Please note: There may be rare occasions of delay due to the holidays and holdups at the destinations' customs offices. We are not responsible for such incidents; however we would like to show our concern and by offering a 15% in-store credit to customers who experience a delay of more than two weeks.

 

Customs & Duty

Essentially all small packages sent internationally are duty free in every country (99% worldwide), however if you are charged duty by your local customs office upon the pickup of goods, please contact our customer center within 14 days after receipt. We will gladly refund the amount of duty paid with in-store credit. Please note, upon contact with our customer center in this regard, the necessary documentation and proof of duty paid will be requested.

 



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