Customer Service


About Us


An order is put in motion 6 hours after placement. If requested, cancellation of an order should fall within these 6 hours. Be advised that no cancellations are accepted after this period, due to the made to order nature of our handmade garments.



We offer a 100% satisfaction guarantee. If for whatever reason you are not satisfied with your purchase after receipt, you may request for replacement or refund (within 30 days).


The return process is as follows:

1. Contact the customer care center to get an return authorization number (RMA).

2. Return the item in its original condition, including all its original accessories.

Please note:

1. To qualify for the return of an item, the item should be unwashed and undamaged.

2. Enclose a copy of the shipping bill or order number, return authorization number (RMA) and reason(s) for return.

3. We recommend that you send by registered air parcel post and obtain proof of postage as EXTRASILK cannot accept responsibility for items which fail to reach us.


If the above requirements are met, EXTRASILK will refund the total cost of goods returned to your cards or paypal, along with the the cost of return postage as EXTRASILK credit.

If there are any questions, please contact us. (Tel: +86-756-3339300; Email:



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